A ticketing system was the very reason that I found you guys all those years ago. A woman I worked with pointed out the Chronicles of George website and said I might find it interesting.
I coded a platform using VB5 and MSAccess that was eventually used by hundreds of users every day across multiple networks all across Canada. It wasn’t easy, and everything I did seemed to be a kludge because of the limitations I was under with the software I was allowed to use, but it worked. It worked very well with automated maintenance scripts and repair/programs that I had to put together to deal with the degradation in the Jet database system. When they eventually replaced my program with HEAT, the users were not happy. They thought my homebrew system worked better and was easier to follow. Of course it was. There was nothing extra. It was streamlined to our operations.
When I think of the money I saved my bureau by building that thing, it blows my mind. How much does HEAT cost per year for 300+ seats? Multiply that by 7 years. I bet it’s a lot more than my salary.
Hell, I even had multiple language support and selectable themes. It was completely confirgurable and had user security built in. It was beautiful. Then one day, poof. Gone. Go back to doing the monkey work you were hired to do. No thanks, no parade.
Building that thing was at least 2 pay grades above me. I did it because I was bored.
What I WISH I could say: Fuck you. Pay me.