This sort of thing makes for extremely interesting (and frustrating) experiences.
We do software for $site (four), and also installed some PC’s for use of our software on.
Another IT company also have their fingers in the pie - and this is where things get interesting.
We control internet access. Due to the nature (and layout) of the sites, they don’t have internet breakout at all, and need to connect via VPN to a gateway at our head office.
We installed Symantec Endpoint Protection servers and have the clients update from the servers. No issues so far.
The other IT shop uses McAfee. It is locked down. Any PPTP VPN dialups made from such a PC is terminated immediately (McAfee terminates this, as you can also control whether programs can initiate a dial-up or not). Which means McAfee cannot be updated at all. Which means virus petri dish galore. Also, the lack of PPTP VPN means lack of Internet, and this means some $Bosses and $Bosses_underlings) cannot do their reports via the Internet. Whoops.
I am loth to force an uninstall of McAfee in favour of Symantec, so I have send a complete, detailed explanation of the problem and issues to my Boss and $other_it_company, and also CC’d a couple of damagers.
Yesterday at one of the sites, $luser came to me, asking me to look at $PC. It had McAfee on. It was outdated. And it was full of lovely digital viruses. So I said “I’m so sorry” in my most politest tone, and informed $luser to call $other_it_company as it’s their baby.
Going to be interesting to see what’s going to happen. I don’t know who decided to have two IT houses on one project without a clear guideline of software/hardware/protocols/etc, but that Does. Not. Work. Period. Finish.
Just to prove a point, I forced an uninstall of McAfee on one PC, installed Symantec, and guess what? $person was able to do some work…
Anyways… think the big storm gonna hit next week. Muhuhahaha.