I figured this is a good place to start tech support war stories.
Last week, my source for television shows, dramafever.com, stopped loading videos. I did some troubleshooting on my own (doublechecked NoScript blockage, AdBlock, Ghostery, cleared cached & cookies, etc) before sending a request to tech support.
Their response? Install Chrome. I wrote them back asking if that was seriously the only option, since I don’t particularly like Chrome, and I don’t want to install another browser on my machine. That was three days ago, and they haven’t answered me.
Seriously? That’s the extent of your tech support? Is their site so poorly written that it only works with one browser?